Join a practical, beginner-friendly programme designed for operations teams across India.
Privacy Policy
1. Data Controller & Contact
Shalmen Training, 91 Springboard, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, India. For privacy queries: privacy@shalmen.training.
2. Data Categories Collected
We collect personal data including name, email address, learning objectives, and experience level when you enrol or contact us.
3. Purposes of Processing
We use your data to provide training services, communicate with you about courses, improve our offerings, and fulfil legal obligations.
4. Legal Bases & Consent
We process data based on your consent, contract performance, legitimate interests, and compliance with legal obligations under the Digital Personal Data Protection Act, 2023.
5. Data Principal Rights
You have rights to access, correct, erase, and port your data. You may withdraw consent at any time. Contact privacy@shalmen.training to exercise your rights.
6. Data Security
We implement administrative, technical, and physical safeguards to protect your data against unauthorised access, disclosure, or loss.
7. Data Retention
We retain personal data only as long as necessary for the purposes stated or as required by law, after which it is securely deleted.
8. Third-Party Processors
We may engage service providers for hosting, analytics, or communication. All processors are bound by data protection agreements.
9. Cross-Border Transfers
If data is transferred internationally, we ensure adequate safeguards such as standard contractual clauses or adequacy decisions.
10. Grievance Redressal
For complaints or concerns, contact our grievance officer at privacy@shalmen.training. We will respond within the timeframes prescribed by the Digital Personal Data Protection Act, 2023.
11. Updates to This Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date.
Terms of Service
1. Acceptance of Terms
By accessing or using Shalmen Training services, you agree to be bound by these Terms of Service and applicable laws of India.
2. Acceptable Use
You agree to use our services lawfully and not to engage in prohibited activities such as unauthorised access, harassment, or intellectual property infringement.
3. Intellectual Property
All course materials, trademarks, and content are owned by Shalmen Training. You may not reproduce, distribute, or create derivative works without written permission.
4. Accounts & Registration
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
5. Payment Terms
Payment terms, if applicable, will be communicated at the time of enrolment. All fees are in INR and subject to applicable taxes.
6. Modification of Services
We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.
7. Disclaimer of Warranties
Services are provided "as is" without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.
8. Limitation of Liability
To the maximum extent permitted by law, Shalmen Training shall not be liable for indirect, incidental, or consequential damages arising from your use of our services.
9. Governing Law & Venue
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.
10. Severability
If any provision is found unenforceable, the remaining provisions shall continue in full force and effect.
You may request a refund within 14 days of enrolment, subject to the conditions below.
2. Eligibility Criteria
Refunds are available if you have not accessed substantial course materials or attended live sessions. Eligibility is assessed on a case-by-case basis.
3. Partial Refunds
If you have partially consumed the course, a pro-rated refund may be issued at our discretion based on usage.
4. Digital Content Exception
By accessing digital course materials, you provide express consent, which may limit your statutory right to cancel under certain consumer protection laws.
5. Refund Process
To request a refund, email refunds@shalmen.training with your name, enrolment details, and reason for the request.
6. Processing Timelines
Approved refunds will be processed within 10-14 business days to the original payment method.
7. Non-Refundable Items
Administrative fees, completed sessions, or fully consumed materials may not be refundable.
8. Course Cancellation by Us
If we cancel a course, you will receive a full refund or credit towards another course.
9. Changes to This Policy
We reserve the right to update this Refund Policy. Changes will be effective immediately upon posting.
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.
2. Cookie Types
We use essential cookies (required for site functionality), functional cookies (preferences), performance cookies (analytics), and optionally marketing cookies (advertising).
3. Purposes of Cookies
Cookies help us provide a better user experience, remember your preferences, analyse site traffic, and deliver relevant content.
4. First-Party & Third-Party Cookies
First-party cookies are set by Shalmen Training. Third-party cookies may be set by external services like analytics or advertising platforms.
5. Cookie Duration
Session cookies expire when you close your browser. Persistent cookies remain until their expiry date or until you delete them.
6. Managing Cookies in Your Browser
You can control or delete cookies through your browser settings. Note that disabling cookies may affect site functionality.
7. Opt-Out & Withdrawal
You may withdraw consent for non-essential cookies at any time via the cookie banner or browser settings.
8. Do Not Track (DNT)
We respect Do Not Track signals where feasible. However, DNT standards are not universally adopted.
9. Third-Party Links
Our site may link to external sites with their own cookie policies. We are not responsible for third-party practices.
10. Updates to This Policy
We may update this Cookie Policy to reflect changes in technology or regulations. The latest version will be posted here.